Shipping policy

Thank you for shopping at TRIBUTO. We are committed to delivering our handcrafted artisan products to you in a secure and timely manner. Please review the terms of our shipping policy below.

1.Processing and Handling Time

All orders require a processing and handling time of three (3) business days to inspect, pack, and prepare your artisan pieces before shipment. Business days do not include weekends or official holidays.

2. Shipping Methods and Delivery Times

  • Free Shipping (UPS Standard): We offer complimentary standard shipping via UPS Standard exclusively to destinations within the Continental Americas. This free shipping offer strictly excludes Alaska, Hawaii, and any offshore territories or islands. Delivery typically takes between three (3) and seven (7) business days, depending on the destination city and customs clearance procedures.

 

  • Expedited Shipping (UPS Express / UPS Express Saver): If you require faster delivery, you may request UPS Express or UPS Express Saver at checkout. Upgraded shipping options will incur an additional charge, which is calculated based on the weight, dimensions of the package, and the final destination.

3. Address Restrictions

Please note that UPS requires a physical delivery address. We are unable to ship to P.O. Boxes, APO, FPO, or DPO military addresses.

4. Tracking and Order Status

Once your order is handed over to the carrier, a shipping confirmation email containing your UPS tracking number will be sent to the email address provided at checkout. You can track your shipment directly through the official UPS website.

5.Customs, Duties, and Taxes

For all international shipments, the recipient is the importer of record and must comply with all laws and regulations of the destination country. GRUPO ARTESANAL TRIBUTO S DE RL DE CV is not responsible for any customs duties, import taxes, brokerage fees, or VAT levied by the destination country. These additional fees are the sole responsibility of the customer and must be paid upon delivery.

6. Shipping Delays and Risk of Loss

While we do our best to ensure timely delivery, TRIBUTO is not liable for unexpected delays caused by shipping carriers, severe weather conditions, customs inspections, or other events outside our control. In accordance with our Terms of Service, the risk of loss and title for all products pass to you upon our delivery of the package to UPS.

If you have any questions regarding your shipment or need a custom shipping quote for an express order, please contact us at: tributo.sales@gmail.com or via WhatsApp at +52 (33) 3676 3859.